Does Free expire?
No. Aurestra Free does not expire. It includes unlimited horses, horse records, care notes, documents, schedules, tasks, reminders, recurring activity, foundational agreements, invitations, one stable, and one equine business.
You can continue using Free for as long as it meets your needs.
How much is Aurestra Pro?
Founding Member pricing is CA$5.99/month or CA$59.99/year through September 30, 2026. Regular Aurestra Pro pricing begins October 1, 2026 at CA$19.99/month or CA$199.99/year. Canadian pricing shown. Localized App Store and Google Play pricing may vary by region.
Purchases are managed through the App Store or Google Play, where you can review the applicable localized price and subscription terms before subscribing.
How does Founding Member pricing work?
Subscribe by September 30, 2026. Your Founding Member rate stays in place for as long as the subscription remains continuously active. If the subscription ends and you subscribe again later, the current Aurestra Pro price applies.
What does Pro unlock?
Aurestra Pro is designed for stable management and equine professionals who want the financial work connected to the horses, clients, boarding, lessons, appointments, and services behind it. It adds invoicing, billing schedules, client balances, deposits, credits, adjustments, payment records, Stripe online payments, tax and invoice issuer settings, boarding and Part Board billing, multiple stables and equine businesses, and expanded account storage.
The usual relationship and permission rules still apply. Pro does not give someone access to a stable, horse, client, agreement, or invoice they are not otherwise allowed to see.
Do I need Pro to use agreements, reminders, or recurring tasks?
No. Foundational agreement templates and document history, reminders, recurring activity, invitations, ownership records, and connected relationships are included with Free.
Some actions still require the appropriate role, relationship, or permission. That is an access requirement, not a Pro requirement.
Do horse owners, boarders, or clients need Pro to participate in shared Aurestra workflows?
No. People can participate in connected horse records, schedules, agreements, appointments, invoices, and other shared activity based on their relationships and permissions without subscribing to Pro. A stable or equine business uses Pro for the financial layer, including creating and managing invoices and enabling Stripe online payments, as well as multiple stables and equine businesses and expanded storage.
Does Aurestra charge an additional percentage on Stripe payments?
No. Aurestra does not add a platform or transaction fee to Stripe payments. Stripe's standard payment-processing fees still apply.
How do I turn on Stripe online payments?
The manager of an Aurestra Pro stable or equine business can open its billing settings and choose Online payments. From there, set up a new Stripe account or connect an eligible existing account, complete Stripe's required business and banking details, and return to Aurestra to check the status.
The connection must show as ready before eligible invoices can be paid online. See Online Payments with Stripe.
Why does an invoice not show online payment?
The invoice must be issued, have a remaining balance in a supported currency, and use an issuing business whose Stripe connection is ready and not paused. The person starting payment must also be the billed contact or use the secure payment link provided for that invoice.
Draft, closed, unsupported, or review-blocked invoices do not offer online payment.
What are client or account balances?
Client balances, sometimes shown as account balances in the app, bring together invoice and credit context for a client where available. They may show outstanding sent invoices, draft invoice amounts, overdue amounts, available credits, pending deposit collection, held deposits, related horses, and currency totals.
Use them as a stable-side review tool before sending invoices, following up, or applying credits. See Client Balances, Credits, and Deposits.
How do deposits and credits work?
Deposits and credits help track amounts that may affect what a client owes. For example, a last-month deposit may be pending collection, held, and later available as a credit depending on the workflow.
Credits can be applied to invoices where supported. An eligible Stripe refund asks Stripe to return money to the original payment method. An offline refund, settlement, or correction records something handled outside Stripe and does not move money through Stripe. See Client Balances, Credits, and Deposits.
Should I complete my billing profile before sending invoices?
Yes, if your barn uses invoice workflows. Billing profile details help invoice PDFs and emails show the correct barn or business details where supported, including issuer name, contact details, address, tax settings, business numbers, footer notes, and logo.
Tax settings help prepare invoice records. They do not replace professional tax or accounting advice. See Invoices, Payments, and Billing Prep.
What is the difference between a draft invoice and an overdue invoice?
A draft invoice is stable-side preparation and may still need review, finalizing, or sending. An overdue invoice is a sent invoice with a due date that has passed and a remaining balance.
Draft reminders are prompts for the barn to review work. They are not the same as a client being overdue.
What is the difference between a booking, lesson, task, and appointment?
A booking reserves or records schedule time, often for an arena or facility. A lesson is connected to a coaching profile and can include client, horse, lesson time, enrollment, or reservation context. A professional appointment connects an equine business to a client, stable, horse, and service work.
Care appointments and care tasks usually belong in the horse health and care workflow unless a facility also needs to be reserved. See Book Arenas and Facilities, Service Appointments and Lessons, and Care Records and Tasks.
Can equine professionals manage appointments for several barns?
Yes. An equine business can manage its own clients and active connections with multiple stables. A professional appointment can use a client, a connected stable, or a standalone context, and can contain separate service items for the horses involved.
Each stable connection and horse remains subject to its own relationship and access rules. See Set Up an Equine Business.
What is the difference between a health log and scheduled care?
A health log or care record is for completed or past care. Scheduled care, an appointment, or a care task is for future or follow-up care.
This helps Aurestra separate what happened from what still needs attention. See Care Records and Tasks.
Can I import spreadsheets?
In many cases, yes. If you have horse lists, owner lists, boarder records, or other barn spreadsheets, contact Aurestra at info@aurestra.com.
Imports can vary based on the spreadsheet structure and the amount of cleanup needed.
Can historical data be migrated?
Sometimes. Historical care logs, calendars, invoices, and other records are more custom than a simple contact or horse list.
Send us a note with a sample of what you have. We can help decide whether assisted setup or a custom migration is the best path.
Who can see my data?
Visibility depends on the connections, roles, permissions, shared horses, shared stables, invitations, bookings, invoices, and agreements configured in Aurestra.
For example, stable management, an owner, a boarder, an equine professional, or an invited contact may see different information based on their relationship to the record. Some schedule details may be visible to the stable, while other details may be limited to participants or managers.
Use sharing and invitations carefully, and review access if a person's barn relationship changes.
How do sharing and permissions work at a high level?
Aurestra uses relationships to decide access. A person may be connected through a stable, horse, ownership record, professional/client relationship, invitation, booking, invoice, or agreement.
Permissions affect what a person can view or manage. Invitations, contacts, boarders, ownership records, and foundational agreement workflows are available on Free, but each person still needs the appropriate relationship and permission for the record involved.
Agreement access is narrower than ordinary horse access. The named parties and authorized management for the issuing stable can access the document through the supported workflow. See Agreements and Boarding Onboarding.
Does Aurestra replace accounting, legal, veterinary, or tax advice?
No. Aurestra helps with barn-side operations such as records, scheduling, care context, invoice preparation, operational billing context, and payment record keeping.
It does not replace accounting software, bookkeepers, accountants, tax professionals, veterinarians, emergency care, legal contracts, or formal proof of ownership.
What does Verified or Unverified owner mean?
Verified means the ownership relationship has been confirmed through a supported Aurestra workflow. Unverified means the owner is recorded for organization, sharing, or billing context but has not completed that confirmation.
Unverified ownership does not necessarily block basic barn-side setup or invoicing. Verification is not legal proof of ownership.
How do I get help?
Contact Aurestra at info@aurestra.com or use the contact form on the Aurestra website.
When asking for help, include the email address on your Aurestra account and a short description of what you were trying to do.
How do I delete my account?
Aurestra provides account deletion from the app where available and has a website page with deletion guidance.
Visit aurestra.com/delete-account for current instructions. If you need help, contact us from the email address associated with your account.